Shipping

  • OVERSIZE POLE SHIPPING: When ordering pole items over 8ft please contact us for shipping information and quotes.

 

  1. Option 1:Any poles over 8ft in length have to be shipped by R&L Freight lines. We can ship oversize poles to an agreed upon R&L terminal in your area for $40.00. The customer will be notified upon arrival of shipment and will be responsible for picking the pole up from the terminal. When picking your shipment up from a terminal please inspect it at that time for any damages. If damages are found please refuse the shipment and notify us immediately.
  2. Option 2:We can ship poles by R&L Freight to a COMMERCIAL address in your city for $80.00. Customer will need to call and request a commercial shipment. When the shipment arrives please inspect it at that time for any damages. If damages are found please refuse the shipment and notify us immediately. For questions or more information please contact us.

 

  • RETURN POLICY SkinnyWater Products will accept returns and/or exchanges. Products must be returned and in perfect condition. Upon the return of an item, we will inspect it to make sure it is in acceptable condition. At that time we will either refund your money or exchange the product. Customer is responsible for all shipping costs on returns and exchanges. PLEASE NOTE: Oversize poles can be returned and exchanged but customer is responsible for all shipping charges. Returning an oversize pole can is time consuming and can be extremely costly.

 

  • WARRANTY: SkinnyWater Products warranties against any manufacture defaults and leaking on any pole items. We foam and seal all of our poles to guarantee against leaking and holding water. If you feel that your pole item is holding water or if any other SkinnyWater item you have has some type of manufacture default please contact us and let us know so we can refund or replace your product accordingly.